An initial payment may be required to activate your account. This amount and the banking details will be communicated with you once your account profile has been created. The initial payment will be loaded onto your account as a positive balance.
Your account will need to be in a positive balance at the time that you move out. Should additional charges be applied after, you will receive a manual invoice for these charges to be settled within 30 days of invoice date. If the account remains in a negative balance and/or no payment is received to settled the final amount owning, further debt recovery action may commence. Should your account have a positive closing balance, a refund can be arranged. Please submit your bank confirmation letter for this process to take place. We advise that the main switch on your distribution board (DB) be switched off to avoid further consumption and billing thereafter.
Please submit your contact details to arrange for one of our specialists to get in touch with you.
